FAQ's

❓ Frequently Asked Questions

📧 How can I contact Restivo?

You can contact our support team at info@restivo.com.co or restivo.store@gmail.com. We aim to respond within 24–48 business hours.

🌍 Do you ship worldwide?

Yes! We proudly ship to customers worldwide.

📦 Where do you ship from?

Our products are shipped from our trusted international fulfillment partners.

✏️ Can I change or cancel my order?

Yes. Please contact us within 12 hours of placing your order. After that, your order may already be processing and changes or cancellations may not be possible.

💳 What payment methods do you accept?

We accept secure payments through:

  • 🛒 Shop Pay
  • 💳 Visa
  • 💳 Mastercard
  • 💳 American Express (AMEX)
  • 💳 Maestro
  • 💳 UnionPay
  • 🍎 Apple Pay
  • 🤖 Google Pay
  • 🪙 USDC (where available)

All transactions are securely encrypted to protect your personal and payment information.

🚚 How long does shipping take?

  • Processing Time: 1–3 business days
  • Estimated Delivery: 7–20 business days, depending on your location.

📍 How can I track my order?

Once your order has been shipped, you'll receive a tracking number by email so you can monitor your package.

❌ What if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery with your order number and clear photos of the item. We'll work quickly to resolve the issue.

🔄 What is your return policy?

If you're not completely satisfied with your purchase, contact our support team and we'll guide you through the return process.

💰 When will I receive my refund?

Approved refunds are issued to your original payment method within 7–10 business days, depending on your bank or payment provider.